But before calling to schedule a service call for your spa, double check these two things:

-Air Lock-

Air lock usually occurs after draining and refilling your hot tub, it is important to know the proper action to refill your spa to prevent this from happening in the future. To properly  fill your hot tub you should always fill your spa with a garden hose through the filter stand pipe. The standpipe is the gray pipe in your filter compartment that is hollow when the filter and filter cap are removed. Please note that only one standpipe is like this when you have more than one. 

If you believe your spa has an air lock, try this one step to try and relieve it. Remove your filter and turn off the power, insert the garden hose all the way down into the filter standpipe and turn the hose on. While water is running, turn power to the spa back on, you’ll notice the tub burping and removing air trapped inside the lines.

-Dirty Filter(s)-

Dirty filter(s) can cause many issues with your spa, whether the water is continuously cloudy, the spa is tripping the breaker, or the spa just won’t heat. Having clean filter(s) is a curtail part to being a spa owner. If you are experiencing any of these issues it is recommended to:

• Turn power to spa off

• Remove filter(s)

• Chemically clean your filter(s) with a filter cleaner

• Put filter(s) back into spa

• Turn power to spa back on

Rinsing your filter(s) with only water will not break down the oil build up in the pleats, chemically cleaner you filter(s) is recommended every 4-6 weeks. If this process does not solve your issue please contact us for service. 

Still Having Issues? Give us a call to schedule a service call!

Please note that our company only works on Hot Spring Spas, and inground swimming pools.